Main Office Reception:

• Represent the church culture well to all guests and staff members.
• Courteously greet all who enter the office in a friendly manner, promptly assisting with their needs.
• Answer all calls in a prompt and courteous manner. We do not want people waiting.
• Transfer all calls promptly, leaving no one on hold for more than 30 seconds.
• Communicate to security if a concern arises regarding office reception.
• Connect those needing to talk with a pastor to the POF. Assign an interaction in F1GO to the POF.
• Forward voicemails and emails from the Answering Service that the church receives when office is closed.
• Maintain an orderly reception area.
• Assist with updating changes to the voicemail recordings regarding service times, closings due to inclement weather, and special events.
• Logs calls when the caller has a concern or an unusual question. Directs concerns and questions to the appropriate Dept.
• Train and oversee other staff/Dream Teamers to assist in reception area when needed.
• Aware of what is happening weekly in the church – regarding events – and is able to answer questions correctly and promptly.
• Remain in reception area unless a temporary backup or replacement is scheduled to cover the phone.
• While sitting at the desk, assist with administrative tasks as needed.
• Create Pocket Calendars and Weekly Info for staff and Dream Teamers for services.
• Serve to assist with overseeing reception desk (as needed) during special events – such as but not limited to SMC, DFL, DSN.

Mail Delivery to Office Reception:

• Call/email departments when packages are delivered – asking them to pick up from reception.
• At the end of the day, place any packages that have not been picked up in the workroom / or if it is an office located in the main office area – place them on the assistant’s desk.

GrowTrack/New People Party/Membership Lunch:

• Assist the Connections Manager and South Connections Coordinator with creating a welcoming environment during the services on Sunday at the South Campus.
• Serve in a supporting platform host role for GrowTrack each week.
• Serve in a supporting platform host role for New People Party and Membership Lunch when needed.

• Two (2) years of multi-line telephone or general clerical experience; OR
• Any equivalent combination of training and experience.
• Solid knowledge of the James River Church departments and events.
• Experience in customer service and/or sales.
• Relevant experience to assist other areas of Office Services preferred.

• Outstanding customer service and phone manner.
• Knowledge of modern office methods and procedures, filing, telephone techniques, and office equipment, as well as English usage, spelling, grammar, and punctuation.
• Ability to communicate effectively orally and in writing.
• Exhibit good judgment, honesty, integrity, responsibility, and punctuality through the utilization of professional work standards.
• Ability to establish and maintain effective working relationships with supervising personnel, coworkers, civic organizations, business professionals, and the general public.
• Front-line representation and solid knowledge of the James River Church departments and events.
• Performs other related duties as assigned and required.

1. Develop and maintain a close personal walk with the Lord including:
   • Daily devotional time with Lord.
   • Daily dependence on the empowerment of the Spirit.
2. Develop a strong marriage and family life. This includes:
   • Communicating and sharing with your spouse.
   • Spending time together on days off and when extra time is available.
3. Keep personal finances in order with no delinquencies.
4. Attend all regularly scheduled services in the church. Special services and functions will be required as deemed necessary by the Lead Pastor.
5. Maintain a high level of personal integrity, honesty and confidentiality in dealing both with the staff and congregation.
6. Maintain a Christian outlook and attitude at all times.
7. Maintain loyalty to the staff and church, actively promoting unity within the church.